firstname.lastname@example.org is the address for email tech support. Please include as many details as you can think of, including the version of Email Archiver you are using, along with the version of OS X (Email Archiver requires 10.8 or later of OS X, and is built and tested on 10.10. It is a developer signed application). If you have an older version of the OS, please contact support, we have a version for 10.6.8 and later (2.8.1).
Also don’t forget to read the manual!
Email for support at email@example.com
Upgrading to El Capitan (OSX 10.11.*)?
Apple Mail has changed their folder structure, please update your preferences.
Mail now lives at ~/Library/Mail/V3 (previously it was at ~/Library/Mail/V2)
Your ‘sources’ should now look something like this:
About Email Archiver Licensing
Email Archiver is available with two licenses. The Mac App Store licensing scheme is not suitable for IT departments or other people who may need to use Email Archiver as a support tool, etc. Email Archiver Pro does the exact same job as Email Archiver. The only difference is the licensing method. With Email Archiver Pro, you enter a license purchased from our store at FastSpring or Kagi, allowing use on other computers / tech support / etc.
You can download Email Archiver Pro here. This is now a trial version, in that it is fully functional, but will only run for a few minutes at a time.
Please note that the forum below is not for one on one tech support. Please email us if you have a specific problem.